The leadership and management styles adopted will also determine the culture. The culture of this business will adopt a dynamic view. This is because it will adopt various theories and principles as the leadership will see fit for each situation. In consideration the management place great importance on the value of the employee.
For this reason it will set up programs and tools that should motivate the employees. Since the business will entail the internet and karaoke bar, there will be two groups of employees those handling the cyber section and those in the karaoke section. Therefore there will be the development of team work and team building activities, and employee motivations activities.
Their customer relations activities like handling, language, answering queries, handling disputes, pricing and discounts determine the relationship the customer has with the business. Therefore it is important that the business realizes that the culture will determine growth and development Luthans (2005).
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