For instance, the difficult employees may lack or even have more of these traits over others such that they like causing havoc in the workplace. The main idea here is that of helping a person determine the root cause of his or her problem and further gives solutions of solving the problem. The book also helps people achieve their goals without the other employees standing their way.

Jansen is sure that “Most people are unhappy with their current work situation,” and “Yet when it comes to actually making the changes they want and need, they don’t have a clue”. This is the basis of her explanations in the book. She needs everyone to feel comfortable in the workplace and thus work productively towards the achievement of the company’s goal.

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