Care of patients by a multidisciplinary team usually organized under the leadership of a physician; each member of the team has specific responsibilities and the whole team contributes to the care of the patient.
As the manager of such a team, I have been asked to report how my team has performed in the last eighteen months. This requires to some extent measuring the competence of my team.
Competence encompasses knowledge, skills, abilities and traits. It is gained in the healthcare profession through pre-service training and on the job training also. It is quite crucial as a manager to see if a healthcare provider is us in his competence on the job. A provider can have knowledge and skill but use it poorly due to internal factors such as personality traits etc or external factors such as unavailability of drugs , equipment etc.
Challenges in measuring team performance (competence)
In my opinion it would be tough to measure if a team member is providing informational as well as emotional support to a patient and his family. As humans it becomes a little difficult to be supportive to all patients at all times of their emotional and physical breakdowns. This also depends on the personality of the healthcare provider. He may be particularly good in his treatment but may have an indifferent attitude where emotional support is required. How to measure the performance of such a team member?
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