For an IT outsourcing project as with GSK, the business objectives of outsourcing the IT departments and functions would include reducing the associated with the running and maintenance of the department and its functions.
Moreover the costs of training, recruiting and compensating the employees would also be targeted by the objectives to reduce the budgeted spending of the company. The SLAs which would be typical in such an outsourcing project pertain to the volume of work produced by the outsourcing service provider, the volume of work requests that would be managed and provided for in a specific time frame as well as the efficiency in terms of time and cost which would be provided to the outsourcing business by the outsourcing service provider. In addition to this the quality of the end result would also be included in the SLAs for outsourced IT functions.
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