A human service professional should incorporate supportive and facilitative skills in interviewing his clients/customers. However, the skills are not sufficient for helping clients in more serious and complex problems such as psychological disorders and should be integrated with other social skills such as empathy; compassion and understanding to produce a therapeutic effect.
These skills facilitate engagement with clients ensuring that they are at ease thus promoting comfort and encouragement. Social workers and practitioners agree that sound supportive relationship is vital in creating a significant dimension of effective care. Interviewing skills are conceivably the most important elements during an interview. The effective use of such skills provides a valid assessments and evaluation of clients needs.
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